FAQs

Frequently Asked Questions

1. What payment methods do you accept?

We currently accept payments via PayPal & BankTransfer/PayID for secure and easy transactions. If you experience any issues, contact support for assistance.

2. How do I place an order?

To place an order, simply browse our website, add products to your cart, and proceed to checkout. If you have any issues, feel free to contact us at support@melbournemetabolicpeptides.com.au

3. How long will it take for my order to arrive?

Delivery times vary based on the shipping option you choose. Express shipping typically takes 1-4 business days, while standard shipping takes 2-9 business days.

4. Can I return a product if I change my mind?

Unfortunately, we do not accept returns for a change of mind. However, if you receive a faulty or damaged product, please contact us within 7 days to arrange a replacement or refund.

5. What should I do if my product arrives damaged or faulty?

If your order has not yet been dispatched, we may be able to make changes. Once shipped, modifications cannot be made.

6. Do I need a prescription to purchase?

No prescription is required. By placing an order, you confirm that you are conducting legitimate research in accordance with applicable regulations.

7. Are your products tested for quality?

Yes, many customers choose to stack peptides, SARMs, or other products for synergistic effects. However, it’s important to conduct thorough research and/or consult a professional before combining products.

8. How can I verify the authenticity of my product?

You can verify the authenticity of your product by scanning the QR code on the packaging, which will direct you to our verification page.

9. Do you offer bulk or wholesale pricing for research institutions?

Yes. Bulk and institutional purchases may qualify for discounted pricing. Contact support to discuss requirements.

10. How can I contact customer support?

Email: support@melbournemetabolicpeptides.com.au
Our team will respond within one business day.

11. Are your products for human use?

No. All products supplied by MelbourneMetabolicPeptides (MMP) are strictly for laboratory research purposes and are not approved for human consumption or therapeutic use.

12. How can I request a product that is not listed on the website?

Use the “Product Request” form on the website to submit your enquiry. Our team will check availability and respond accordingly.